I’m a hospitality technology consultant: interim, fractional, advisory and written technical reviews. Seven very different venues, hundreds of staff, and the platform the whole operation runs on, built by hand. Operators ask me about software. Vendors ask me about operating.
Nobody chose your stack. It accumulated. Four systems that don’t talk, someone re-keying between them every morning, and a VAT return that takes days. Same group, different numbers, and nobody can tell you why.
The people building hospitality software have never worked a Saturday night. Thirty seconds added to every sale is forty lost drinks per server, per peak half hour. I’ve done both jobs. That’s the whole pitch.
Fractional and advisory. Enough to set direction, unblock the hard decisions and stay close to what’s happening on the ground, without becoming another salary on your P&L.
A defined problem with a defined end. A stack to consolidate, a migration nobody wants to own. I once replaced a three-site group’s ten-year stack in an afternoon. Quick jobs welcome.
Codebase, version control, infrastructure, backups and disaster recovery, written down worst first. Plain English for the board, detail for the team. Days, not weeks, and often the first week of a bigger job. How the review works.
A technology seat filled properly while you find the permanent hire, or work out whether you need one. From someone who has owned the P&L too.
“It’s only a few seconds.”A well-known POS vendor, pitching to me
Nobody in that room had worked a Saturday, or considered that this industry earns its money in a very small number of hours. That conversation is why I built Control Suite. It’s also why I’m worth having in the room before decisions like that get made. What the gap costs →
Tell me what you’re working on. If I can’t help, I’ll say so on the call.